SHIPPING AND RETURNS
Shipping cost and transit
Standart shipping cost are:
|Destination||Shipping time||Shipping cost|
|Iberian peninsule and Portugal||24-48 h||3,95 €|
|Balearic Island||48-72 h||6,95 €|
|Europe||48-72 h||6,95 €|
|Rest of the countries||3-10 days||15 €-30 €|
For purchases over 50 EUR in Spain and Portugal or 150 EUR in Europe (areas available at checkout process), shipping cost are free.
Note that for shipments to non-EU countries, Andorra, Gibraltar as well as those of other continents, we have no control on possible taxes of each country, which can range from 10% to 30%; such taxes, if any, are charged by the customer destination.
Currently we do not ship to Ceuta or Melilla.
Orders are dispatched before 5pm, Monday to Friday. If your order is place on Saturday, Sundays or holiday bank, it will be processed the next working day.
Once you receive your order, you have 14 calendar days from the date of receipt to change and/or return the products you want. Only size changes are allowed. To proceed with the return/exchange size you must send an e-mail to firstname.lastname@example.org with the reference of your order, the reason for the return, and your contact information. Garments must be in perfect condition and with their label. Items must be returned in their original packaging to ensure they are perfectly protected in transit.
Minueto reserves the right to refuse returns communicated or sent after the deadline, or garments that are not in the same condition in which they were sent.
Shipping cost for returns
You must assume the shipping cost to return an item.
After approving the return (items must be in perfect condition and have the inner and outer labels) you will receive a confirmation email telling you that the amount will be credited to your account in a few days, at most within a maximum period of 14 days.
Remember that credit on your credit card always depend on your bank.
In compliance with Law 34/2002 on Information Society and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our shop, www.minueto.es corresponds to Ingo Team SL, with CIF B02567196. For any inquiries or complaints, you can contact the e-mail email@example.com, phone +34 967 609 805 or head to C/Lozano 37 02002 Albacete (Spain).
2.Object and scope
The General Conditions of Sale and Use, are designed to regulate the provision of information provided in the online store and commercial transactions that arise between our company and domain users www.minueto.es. Whether browsing the online shop as the purchase of any products offered on it, imply acceptance as a user, without reservations of any kind, each and every one of these general conditions of recruitment and use. The company may change the webpage to make as many changes and modifications deemed desirable and make necessary for the proper functionality of it, without prior notice.
The products presented on the website are in accordance with the Spanish legislation. The responsibility cannot be invoked in the case of not complying with the legislation of the countries that have been sent according to the request of the customer. It corresponds to customers outside of Spain to verify the possibility of importing or using products that they request.
To order in www.minueto.es you must be registered as a user by completing the electronic form following the instructions. Upon registration, and to proceed with the purchase of products, you must add the product you want to purchase to the cart, according to the indications listed on the screen, filling in for this purpose provided the order form and validating it.
The prices and offers presented on the website are valid exclusively for online orders made in www.minueto.es, and may not match the prices or possible offers. All prices published on our website are including VAT.
The validation of the order by the client expressly implies the knowledge and acceptance of these general conditions of contract as part of the contract. Unless proved otherwise, the data recorded by www.minueto.es constitute a proof of all transactions between www.minueto.es and its customers.
5. Delivery windows, payments and methods
Products are shipped to the shipping address you have indicated in the order. In the case of placing an order of several items with different availabilities, the deadline for issuing, will take into account the longest delivery. In exceptional cases, www.minueto.es reserves the right to disaggregate the order, sending the available items first and leaving pending for a second shipment, items not available. In this case, the second shipment is done with no additional cost.
The company establishes a maximum period of execution of the order of thirty days from the order.
Deliveries will be made from Monday to Friday from 9 am to 6 pm. No deliveries are made on Saturdays, Sundays or holidays.
Orders placed on Saturdays, Sundays and holidays will be counted and packaged on the first business day following the holiday considering the work schedule of Albacete and the corresponding agreement.
The processing order time is from 09:30 am until 5:00 pm. Orders placed outside that strip of hours will be processed on the next business day.
Cancellation and amendment
Unfortunately we cannot change an order once it has been sent; this includes changing size / color of an item, delete an item, change shipping address or payment method.
If you cancel the order before the departure, you will not have any expenses. In the event of cancellation once it has been sent, the customer will be responsible for shipping charges and return postage. To make this process you should contact via email with firstname.lastname@example.org .
Items out of stock
If there is and item out of stock or it is not available, the company will contact the customer to discuss this immediately and give a new delivery date or, if not possible to serve the product, proceed to its cancellation.
There can be alterations by extraordinary incidents such as customs inspections, strikes, extreme weather events, to resolutions and security measures applied by some countries at special moments. The delivery date depends on the chosen product availability and shipping area.
The company, reserves the right to cancel an order if:
The destination of the shipment is to an area outside our coverage.
When the shipping address has been altered or is untraceable for reasons of natural disasters such as floods, earthquakes, etc or cadastral reasons. The procedure for this case is to contact us and provide a provisional shipping address.
When the content of an order is damaged during the journey, the company reserves the right to not forward the products damaged to the customer paying the amount of these products, particularly when shipments to international destinations where we cannot ensure the care for our particular shipping transportation agency.
Inability to deliver
If we are unable to deliver your order, we will try to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. Also, we will notify you explaining where your order is and how to get it. In the event that within 15 days after, the order has not been delivered for reasons not attributable to us because, we understand that you want to cancel the contract and consider solved. As a result of the termination of the contract, we will refund all payments received from you, including delivery charges (with the exception of the additional costs resulting from the choice on your part of a delivery other than the least expensive mode of delivery ordinary that we offer) without undue delay and in any case within a maximum period of 14 days from the date on which consider the contract terminated. Please note that transport derived from the resolution may have an additional cost, so we are entitled to charge you the costs. The customer agrees to allow the delivery of the order requested by providing a delivery address where it can be delivered the order requested within the usual time of delivery of goods. In case of default by the client of this obligation, the company will have no responsibility for delays or inability to deliver the order requested by the customer.
Currently, our methods of payment are:
–Debit or credit card using paypal.
– Paypal account.
– Bank transfer (only available for Spain and Eurozone).
– Cash on delivery, this method has a supplement, 2% of the total amount with a minimum of 2€ (only available for Spain).
As a rule, all payments must be made in euros, regardless of the payment system and the country where you are buying from. In the method of cash on delivery, it has a supplement of 2% of order amount with a minimum of 2 € (only available for Spain).
6. Withdrawal right
If you are not satisfied, you can return or exchange the items . In this case, you must previously contact our Customer Service at email@example.com .
Note you have 14 business days from receiving the order.
Circumstances that may cause a return:
- Manufacturing fault: Once Ingo Team S.L. receives the faulty good, will send another one. In this case, the change will always be for the same item or reference. Only will you be charged for the first shipment, taking over the company. shipping costs for the return and redelivery. If you want to make an exchange for another item, transport expenses for the return and new shipment will not be borne by the coampany.
- Mistaken product may not correspond to the order: the company will bear the cost of collecting the wrong item and send the correct one.
Unless proved otherwise, it is understood that the items offered by Ingo Team, S.L. are in conformity with the contract and with a guarantee of two years, provided they meet all requirements given below:
- Adhere to the description given on the website of Ingo Team, S.L. and possess the qualities that have been presented to the consumer as a sample or model.
- Are suitable for the purposes those goods of the same type are normally used.
- They provide quality and regular supply of goods of the same type as the consumer can reasonably expect, given the nature of good and, where appropriate, public statements on the specific characteristics of the goods made by Ingo Team, SL , particularly in advertising or labeling. Ingo Team, S.L. will not be bound by any such public statements if he proves he did not know and could not reasonably be expected to know the statement in question, that the statement had been corrected at the time of conclusion of the contract or that the statement could not influence the decision to buy the good of consumption. However, the consumer may make a complaint to the company by mail by contacting Ingo Team S.L. C / Lozano 37 02002 Albacete (Spain).
1.Privacy and protection of personal data
For the purposes of the provisions of Law 15/1999, of December 13, Protection of Personal Data, as well as in R. D. 1720/2007 of 21 December approving the regulation implementing the approved L.O. 15/1999, the company informs you of the existence of a file of personal data created by and under the responsibility of the company with information obtained on the website www.minueto.es. The purpose of this file is to manage your contractual relationship with us, as well as promotional activities and advertising themselves or others by any means, as the sending commercial messages via SMS, etc., that may be of your interest, from the study and segmentation of data collected while browsing the website, as well as the data provided by filling in any form. If you do not want to receive advertising, just disable the newsletter.
Ingo Team S.L. It engages to respect the confidentiality of the data included in the file and use in accordance with the purpose, and to comply with its obligation to keep it and adopt all measures to prevent alteration, loss, or unauthorized access, in accordance with the provisions of the Regulation on Security Measures for automated files containing personal data, approved by Royal Decree 1720/2007 of 21 December. Our secure server guarantees the privacy of the data you transmit to us. This privacy is achieved using SSL, encrypting the data sent through the RSA encryption system, so that no one can appropriate them because they do not have the necessary key. You can check that your browser is secure if the padlock symbol appears and you can also see that the URL is slightly different: no longer begins with http but with https.
Most websites record small amounts of information about your activity on the site. This information is in the form of a small text file and is known as a cookie. This is stored on your personal computer.
As we are always looking to give you the best possible experience, our site runs optimally with cookies enabled. They allow us to remember you when you return to our site as well as identify and resolve errors – giving you a faster, more personal experience. Additional data is only stored if volunteered by you. Learn more or change cookie settings here.
TERMS AND CONDITIONS
All content published in the store and especially design, text, graphics, logos, button icons and software, trade names, brands or industrial drawings and any other signs of industrial and commercial use are subject to the rights of intellectual property of Ingo Team S.L. or third party owners who have duly authorized their inclusion on the website. Under no circumstances shall any license granted or waiver, total or partial transfer of these rights is done or any right or expectation of rights conferred, and in particular, alteration, exploitation, reproduction, distribution or public communication the contents without the express permission of Ingo Team SL or the corresponding owners.
Ingo Team S.L. will make best efforts to avoid errors on the website and, if necessary, repair or update them as soon as possible, we cannot guarantee their absence or that the information is continuously updated.
The company assumes no responsibility for any damage or direct or indirect damages arising from the use of this site or its contents, including computer damage and the introduction of viruses.
The company may, at any time and without prior notice, modify and update the information contained on this website or its configuration or presentation.
The company assumes no liability for the connection or contents of third party links referred to in this website.
3. Conditions of use of the site
The User must make a proper use of the Portal in accordance with the Law and this Legal Notice. You will be liable to Ingo Team S.L. or against third parties for any damages that may be caused by the breach.
The use of the Portal for injurious purposes to the property or interests of Ingo Team or third parties is expressly prohibited, or in any other way overload, damage or disable networks, servers and other computer equipment (hardware).
4. Communication of illicit and inadequate activities
In the event that the user becomes aware that any linked sites refer to pages whose content or services are unlawful, harmful, degrading, and violent or contrary to morality please, get in touch with Ingo Team S.L. to the following address: firstname.lastname@example.org
This Term and Conditions are governed in each and every one of its clauses by Spanish law.